Maximum Occupancy:
The town of Niagara-on-the-Lake allows for a maximum occupancy of 8 guests in a property of this size. This limit is in place to ensure the comfort and safety of all guests.

Quiet Hours:
We want to ensure a peaceful and relaxing atmosphere for everyone. Please observe the town's quiet hours from 11:00 p.m. to 7:00 a.m. During this time, we kindly request that you keep noise levels to a minimum, avoiding any disturbances to our neighbours.

Smoking Allowed (in designated areas):
For the comfort and safety of all our guests, smoking or vaping of cigarettes, as well as other nicotine or cannabis products, is strictly prohibited indoors. We kindly ask you to use our designated outdoor area if you wish to smoke.

Furry Friends Welcome:
We understand that your furry friends are part of your family. Dogs and other pets under 50 pounds are allowed upon request and will be reviewed on a case-by-case basis. We appreciate your cooperation in maintaining a clean and pet-friendly environment for all guests.

No Parties or Events:
To maintain a serene and enjoyable neighbourhood experience for all guests, we have a strict no-party policy. We kindly ask that you refrain from hosting any gatherings or events that may disrupt the peaceful ambiance of Cellar House.

No Commercial Photography:
While we appreciate your enthusiasm for capturing beautiful moments, we ask that you refrain from conducting commercial photography sessions at Cellar House without prior permission. This ensures the privacy and comfort of all guests.

We appreciate your cooperation in adhering to these house rules, as they help us create a harmonious environment for all our guests. Should you have any questions or need further clarification, please do not hesitate to contact us.

Prior to your arrival:
You will receive detailed instructions and a unique access code to unlock the front door and disable the alarm via the panel. This code will be valid for the duration of your stay.

On the day of your arrival:
Simply head to Cellar House and locate the front door. Enter the provided access code into the smart lock keypad to unlock the door, and disable the alarm via the panel.

Welcome to Cellar House!
You'll find your room ready and waiting for you. We ensure that your room is prepared in advance, so you can settle in comfortably.

Have Questions?
If you have any questions or need assistance during your stay, we are just a phone call away. We're always available to help make your experience at Cellar House enjoyable.

Please note: Prior to your arrival, we will provide you with all the necessary information and support to ensure a smooth check-in experience.

Fire safety:
Our property is equipped with fire alarms, smoke detectors, and fire extinguishers in strategic locations throughout the house. Please familiarize yourself with the fire escape routes and emergency procedures outlined in your room.

Emergency contacts:
In case of any emergencies, we provide readily available contact information for local authorities, medical services, and other necessary emergency services.

Security measures:
We have implemented several security measures, including dedicated entry and alarm panel codes, as well as surveillance cameras in case of any emergency.

Privacy and confidentiality:
Rest assured that we value your privacy and maintain strict confidentiality of your personal information throughout your stay.

Yes, we provide free driveway parking on the premises with space for up to 6 vehicles. You can park conveniently and have peace of mind during your stay.

Check-in is available after 2:00 p.m., allowing you ample time to settle in and start enjoying your stay. Check-out is required by 11:00 a.m. to ensure we have sufficient time for cleaning and preparing the space for our next guests.

Yes, we are a pet-friendly accommodation. Dogs and other pets under 50 pounds are allowed upon request and will be reviewed on a case-by-case basis. Additional fees may apply.

Absolutely! Cellar House is conveniently located near a variety of grocery stores and restaurants. Whether you need to stock up on essentials or wish to explore local culinary delights, our neighbourhood offers a range of options. Visit our Neighbourhood Gems page for more information and discover the vibrant dining and shopping scene just moments away.

Cellar House offers a wide range of amenities to enhance your stay. From the inviting living areas and fully equipped kitchen to the cozy bedrooms and outdoor spaces, we have carefully curated every detail to ensure your comfort and convenience. For a comprehensive list of our amenities, explore our space.

Yes, the minimum age requirement for booking and staying at Cellar House is 25 years old. However, we are open to reviewing any requests for visitors under this age on a case-by-case basis.

Yes, a security deposit is required at the time of booking. This deposit is refundable upon satisfactory inspection of the property after check-out.

At Cellar House, we understand that plans can change unexpectedly. However, as a boutique vacation rental, cancellations can greatly affect our ability to accommodate other guests.

Therefore, we have implemented a firm cancellation policy, which is outlined below:

• Full refund for cancellations up to 30 days before check-in.
• If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in.
• After that, 50% refund up to 7 days before check-in. No refund after that.

No, Cellar House has a strict no-party policy. We kindly ask our guests to respect the peaceful and relaxing environment and refrain from hosting any events or parties that may disturb our neighbours.